FAQs

Where does SoleStarr ship?

We currently ship orders to addresses in the United States.

How long does order processing take?

Order processing time is normally 1 to 3 business days before shipment.

How long does shipping take?

Shipping time after shipment is normally 10 to 15 business days, depending on destination and carrier conditions.

What is the total estimated delivery time?

Total estimated delivery time is normally 11 to 18 business days after the order is placed.

How much is shipping?

Free Standard Shipping is available for eligible United States orders shown at checkout. Any shipping charge that applies will be visible before payment.

What payment methods are accepted?

Checkout accepts major credit and debit cards through Stripe. Available payment options are shown before you submit payment.

Can I return an item?

You may request an eligible return within 14 days after delivery. Items must be unworn, unused, undamaged, and returned with required packaging. See the Return and Refund Policy for details.

How do I contact support?

Email support@solestarr.com or call +1 (415) 938-9366. Support hours are Monday to Friday, 9:00 AM to 5:00 PM Pacific Time, excluding US public holidays.